Answers, and real human support if you need it
Your agent can answer most questions about Caster, too.
Common questions
My project is offline. What do I do?
Usually nothing. When a project goes offline, we notice within about a minute, then fix it and let you know what happened in your dashboard. If it's been offline for more than a few minutes with no notice from Caster, try having your agent troubleshoot. If you're stuck, send us an email and we'll help.
How do I update my project?
If your code is on GitHub, open your project and press "Update". It's on the Server or Website block. To have this happen automatically, turn on "Put each push online". It's off by default. Your agent can also set this up for you. The current version keeps running until the new one is ready.
How do I use a custom domain?
Ask your agent to connect it, or open your project's Domain block and type it in. You'll get two records to update with your domain provider, and your agent may be able to update them for you. We'll email you when your domain is ready.
Where do I find my database's address?
Open your project's Database block, then "Version and connection address".
What happens when I get close to my limit?
At 80% of your limit, we'll send you a notice. If you reach your limit, we'll pause your projects so you're never charged more. Nothing is ever deleted. Projects start again when your next billing month begins, or as soon as you raise your limit on the Billing page or through your agent.
What happens when my free credit runs out?
Your projects keep running, and you're charged for usage as normal. The $10 credit is used first, then you pay any additional charges.
Do I need a spending limit?
Spending limits are not required, but we recommend one. New accounts have one set at $25 by default. You can change it or remove it on the Billing page or through your agent.
Can I add people to my account?
Yes. Anyone with admin access can invite teammates in People.
What if my project is private on GitHub?
Connect GitHub from Add a project. On GitHub, you choose which repositories Caster can read, and Caster reads nothing else. To add more later, or code from another organization, use "Choose more on GitHub" on Add a project.
Do I need an agent like Claude or ChatGPT to use Caster?
No. Caster can detect and set up most apps and services automatically, without an agent.
How do I connect my agent?
Connect your agent has the steps for Claude, ChatGPT and other agents.
Get real human support
Write to us. A real human on our team reads every message and replies as soon as possible.
help@caster.sh